Video and Web

The transfer process for domain names varies, dependent on the type of domain in question.

UK domains (all domains that end .uk)

Domains ending in .uk require 2 simple steps to be completed to transfer them in instantly:

1) Update the Tag to STACK.

2) Complete the transfer via the Video & Web  control panel.

Follow these steps:

1. Ask your current domain provider to change the Tag of the domain name to STACK (most providers allow this via their control panel).
2. Login to your account at

2. my.videoandweb.com and click Transfer a Domain.
3. Enter the domain name and click Search.
4. Add the domain to your basket and complete checkout.
5. The transfer will complete almost instantly.

GTLD domains (ending in .com, .net, .org and most other domains)

Follow these steps:

1. Ask your current domain provider for the domain name authorisation code.
2. Make sure you are listed as the Admin Contact, as an e-mail will get sent here.
3. Login to your account at Video & Web  and click Transfer a Domain.
4. Enter the domain name and click Search.
5. Add the domain to your basket and complete checkout.
6. An email will be sent – usually instantly but can take up to 6 hours – to the e-mail address listed as the Admin Contact.
7. Follow the link in this e-mail and Approve the transfer by entering the authorisation code obtained earlier.
8. Once authorised the transfer will complete automatically within 5 days.

CentralNIC domains (ending in .uk.com, .gb.com, .eu.com, .uk.net, .gb.net and .eu.net)

Follow these steps:

1. Ask your current domain provider for the domain’s authorisation code.
2. Login to your account at  my.videoandweb.com and click Transfer a Domain.
3. Enter the domain name and click Search.
4. Add the domain to your basket.
5. You’ll be prompted for the Authorisation Code. Please enter it here.
6. Complete checkout.
7. The transfer will complete automatically within 5 days.