For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant hostname for incoming and outgoing servers in mail clients. These are as follows:
- IMAP:imap.yourdomain.com
- SMTP:smtp.yourdomain.com
To view your SMTP hostname or IMAP hostname for mail setup, head to Manage Hosting and select the hosting package you need the hostname for.
In the Account Information section on the right-hand side, you’ll then see the Outgoing Mail Server which will be your SMTP hostname and the Incoming Mail Server which will be your IMAP hostname.
However, for compatibility reasons and to help ease migrations, we automatically setup mail.domain for each of your packages.
Any clients already using these hostnames can continue to do so when the account is moved to Video & Web , and any new accounts added at Video & Web will have the same functionality.
VideoandWeb.com