I installed WordPress on the temporary URL, how can I change it to my domain name?
If you’ve utilised the temporary URL and would like update it to your own live domain, then you can … Read more…
Domains
My www.domin.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
If you get this behaviour after a recent update to your website or a newly-created package, you’re almost certainly experiencing … Read more…
My domain is locked with my current provider, what can I do?
Registrars may ‘lock’ domain names to prevent unauthorised changes from being made to the domain. This is often referred … Read more…
Where can I view the nameservers of a domain?
If you manage your domain name with Video & Web and have access to it via my.videoandweb.com you can view … Read more…
How can I create a subdomain?
To create a subdomain: Log in to https://my.videoandweb.com Head to Manage Hosting -> Manage. Select the Subdomains icon. You can then add your subdomain into … Read more…
What are MX records?
MX stands for ‘mail exchanger’. It tells a ‘sending’ mail server how to find the ‘receiving’ mail server, given in … Read more…
Can I use ‘mail.domain’ in my mail client?
For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant … Read more…
How do I add another server/include to an SPF record?
If you’re using Video & Web ‘s mail server but want to route emails via another provider – such as … Read more…
How do I setup a domain redirect?
You can setup a domain redirect in a couple of ways. We’ll outline these below: Using the control panel Redirects … Read more…
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